Rohde & Schwarz Premium SLA coverage for years 2-5, including: - Semi-Annual Preventative Maintenance - Repair Services - Software Maintenance Updates - 3 Hour Phone Support Response Time - 24 Hour On-Site Service - 20% Discount
The Rohde & Schwarz Premium SLA coverage (part number 3746.6659.02) is a comprehensive service package designed to support customers during years 2 through 5 of product ownership. This SLA includes semi-annual preventative maintenance to ensure optimal equipment performance, repair services to address any hardware issues, and software maintenance updates to keep systems current with the latest features and security enhancements. Customers benefit from a guaranteed 3-hour phone support response time and 24-hour on-site service for critical issues. Additionally, the package provides a 20% discount on select services, offering both cost savings and enhanced support. This SLA is intended to maximize uptime and operational efficiency for Rohde & Schwarz equipment.